FAQs

How much is shipping?

Shipping costs are calculated using Canada Post rates during checkout.


Do you ship internationally? 

Yes. We will ship wherever Canada Post will ship. Shipping costs are calculated using Canada Post rates during checkout.


How long does it take before my gift box is shipped?

Our boxes are made to order and we aim to process and ship them within 5 business days of payment. Delivery will then take the number of days listed by Canada Post to reach your address.


Do you do rush orders?

If you need a gift in a rush, please contact us and we will see if we can help you.


What is your delivery area?

We deliver to the Ottawa West area: Almonte, Arnprior, Barrhaven, Carleton Place, Carp, Downtown Ottawa, Dunrobin, Kanata, Pakenham, Perth, Richmond, Stittsville


How does delivery work?

Pay for regular shipping at checkout and that is your delivery fee.

Once you pay for your box with florals, we will contact you to set up a delivery date. We deliver on Tuesdays to Saturdays. We will need at least two business days from your order date to make up your box. 


What is your return policy?

All sales are final. The boxes are made to order and we do not accept returns.


How can I include a personal note with my gift?

Personal notes can be written on the cart page in a text field labelled "Message for Gift Recipient". If you are buying more than one gift, please make it clear which note goes with which gift.


My box is a gift. Do you put a receipt in the box?

We do not include any receipt or invoice in our boxes. You will only have the receipt that is emailed to you.


I am a maker/supplier in Canada. Can I have my products included in Pimpernel & Plum boxes?

Yes! We are always looking for new Canadian goods, so please contact us.


 

Subscription Box FAQs

How much is shipping?

If you subscribe to our monthly billing plan, shipping is a flat rate of $8 in Canada and $10 to the US.

If you are prepaying, shipping will be calculated at checkout. You pay shipping on the first box and after that, shipping is free!


Do subscription boxes ship internationally?

At this moment, our subscription boxes are only available in Canada and the US. If you are in another country and interested in our boxes, please contact us and we will see if we can find a way to send you our boxes.


When do subscription boxes ship?

Your first subscription box will be sent 5 to 10 business days after purchase. After that, your boxes will ship once every month.


What is your return policy?

As with our gift boxes, our subscription boxes are made to order and we do not accept returns. All sales are final.